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Policies & Procedures

We recognize that moving can often lead to a significant amount of stress, which is only natural given the many details and logistics involved. To help you navigate this process more smoothly and with greater ease, we have compiled a list of important points to consider that will guide you before, during, and after your move. This comprehensive information aims to ensure that you are fully informed about our policies and procedures, allowing you to feel confident and prepared throughout every step of the process, no matter how big or small your move may be.

  • Electronics

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    Moving electronics takes special packaging.  If it can fit in a box, pack it, if you have the original box the electronic came in, that's even better.  Please note, we shall not be held liable for internal damage to electrical goods when they are not packed properly and/or when there is no external damage to them. We can use our blankets to protect the electronics, but we cannot insure them unless they are properly packed in a box prior to our arrival.


    We have moved many TV’s in the past and have never had any issues with them thus far.  That said, there are many flat screen TV’s that are not meant to be moved unless they are properly packed in their original box or in another sufficient box with plenty of protective material inside it.  If the TV is not packed prior to our arrival, we can blanket and wrap the TV screen, but we cannot be held liability for the TV or any other extremely fragile, expensive items that have had no preparation whatsoever.


  • Client Help During Moving Day

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    If you want to help speed up the process, please do.  We will never require our clients to help but if you do, we prefer if you refrain from entering our box truck.  Mic's Moving is not responsible for any injuries to the customer while the customer is helping.


    Mic's Moving is not responsible for any damages to items while the customer is helping or requiring a dangerous task to be completed.


    Mic's Moving is not to be liable for any injuries you might sustain or items you may damage while helping us help you move.


    Certificate of insurance

    If your building requires us to provide a copy of our Certificate of Insurance, please let us know your buildings name and the buildings contact person's email and we can send a copy of our COE.

  • Risky Or Dangerous Maneuvers

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    It is not worth to take risky maneuvers when you move to your new place.


    We cannot be held responsible for damage caused by non-routine moving including things like standing pieces on end, sharp turns, difficult stairways, tight doorways, repelling or lifting items over balconies.


    If the task is risky but necessary, we'll do it as best we can for the customer, but we can't be held liable for any damages that occur.

  • Using Our Box Trucks

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    When you decide to use our box truck for your move, we will provide blankets, stretch wrap and ratchet straps to move your items safely. 


    We always tell our customers to walk thru all areas of the home or office and point out to the crew what items need to be blanketed and wrapped so we both are on the same page. If you do not inform us what to blanket and wrap, your crew will use their best judgment.  


    We kindly request that you point out any fragile items and other belongings you would like us to blanket and wrap to ensure proper handling. 



  • Damage Claims

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    Protecting your valuables is our first priority!


    Any damage claims must be submitted in writing with images within 48 hours of your move. Our lawyer requires us to provide you with these policies and procedures, but all in all we always strive to make the situation right, when there is a legitimate claim.


    Payment is required in full upon the completion of the move. It is against the law to deduct funds from the final invoice to cover any damages. Mic's Moving retains the right to either repair or replace any damaged items. Our responsibility at Mic's Moving is to restore damaged goods  close to their original condition, and all necessary repairs will be coordinated by our team. We strive to address any concerns promptly and fairly, whether through repairs, replacements, or discounts, to guarantee customer satisfaction. We pride ourselves on our transparent and customer-focused approach, distinguishing us from other moving companies in the industry.


    Please do not hesitate to ask us any questions.  We understand many moving situations are unique and may not fall into our description above, in which case, we will insure $.60 per pound per item damaged or destroyed,  with the right to repair the damaged goods to as near the condition prior to the damage occurring as possible.  We will do our best to work with you through any issues that may arise.



Let us take care of the headache for you – give us a call today, 301-257-0111!

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